Support
Training, calibration, spare parts and remote help for every HV Discover instrument.
What support covers
Four things keep an instrument useful after delivery. Ask for any of them by model number.
Training
Operator training on each instrument and on the whole sequence, from the first pulse to the dig spot. Ask for it with your quote.
Calibration
Instruments ship with a calibration certificate. Recalibration and checks are arranged through support.
Spare parts
Test leads, clamps, earth rods, filters and carrying cases. Give the model and the serial number from the rating plate.
Remote help
Send a screenshot of the trace or a description of the fault. We reply by email.
How to request service
One email starts it. The more we know about the instrument and the fault, the faster the answer.
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Email us
Write to info@hvdiscover.com with the model, the serial number from the rating plate and what happened. A trace screenshot or a photo helps.
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We reply
By email, with a fix to try, a remote session, or the next step.
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Repair or return
If the instrument has to come in, we agree the return or a site visit with you.
Common questions
Not here? Write to info@hvdiscover.com.
Do the instruments come with a calibration certificate?
Yes. The TDR-901, PG-32 and AP-01 datasheets list a calibration approval and certificate with each instrument.
Can you help me read a trace?
Yes. Send a screenshot of the trace with the cable type, its length and the v/2 setting you used. We reply by email.
For how a trace is read, see pre-location on the fault location page.
Which spare parts can I order?
Test leads, clamps, earth rods, filters and carrying cases. Order by model number, and give the serial number from the rating plate.
A fault you can’t find?
Describe the cable and what the instruments show. We will tell you what to try next.